Kathy Lam

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Experience

2023-2023

Technical Analyst

The HUB, Clayton State University

  • Assisted in the analysis and resolution of technical issues for the university community.
  • Provided support and troubleshooting for hardware and software problems.
  • Collaborated with team members to improve service delivery and operational efficiency.

Skills

Hard Skills

Technical Support & Systems

  • Hardware and software troubleshooting
  • Windows administration; Linux basics (Ubuntu/Red Hat)
  • User account management (Active Directory, Microsoft 365)
  • Remote support tools and incident documentation
  • Networking: DNS, DHCP, VPN, IP addressing, basic Wireshark
  • Security fundamentals: firewalls, antivirus, MFA, patching

Scripting & Automation

  • PowerShell (Windows admin automation)
  • Bash (Linux automation)
  • Python (log parsing, file ops, simple APIs)
  • Git & GitHub (version control, README/docs)

Cloud & Web

  • Azure fundamentals (VMs, storage, RBAC basics)
  • Microsoft 365 & Google Workspace administration
  • HTML5/CSS fundamentals; basic web troubleshooting

Soft Skills

  • Customer service, empathy, and active listening
  • Clear written documentation and knowledge base writing
  • Problem solving and analytical thinking
  • Time management and task prioritization
  • Conflict resolution and escalation handling
  • Collaboration across IT, QA, and business teams
  • Adaptability to new tools and processes
  • Continuous learning and improvement mindset

Spare Time Projects

Education

2024

Major: Computer Science at Clayton State University

Certifications